CPI was founded in 1990 and for the first nine years of its existence was knows as Chuck Pippus Installations. The company’s first warehouse was located on Arnold Drive in Sonoma, but over the years the company grew in size substantially and it soon became apparent that the small warehouse just wasn’t big enough anymore. In 1999, CPI leased a larger and more centrally located warehouse space on Second Street in Petaluma.
The same year, the company incorporated and officially became known as CPI, Inc. Business was going smooth, but the warehousing still wasn’t perfect and in 2001 CPI yet again relocated its warehouse, now to 328 Yolanda Ave in Santa Rosa where it has remained until today. CPI’s corporate office is also located in the same building. The most recent big change for the company occurred on February 1st 2006, CPI, Inc. was bought out by its long time managers Rich and Minna Vitali and the name was changed to Coordinated Project Installations, Inc.
Values (Communicate – Deliver – Follow Up)
For having been in business nearly two decades, CPI has found its own place in the Bay Area office furniture industry. While many well established installation businesses have gone out of business, CPI has hung on and continued even in bad economic times. Today one can say that CPI has clearly demonstrated its ability to succeed in the field of office furniture installations.
Most of that success has come from happy customers; the fact that we care about each one of them. Our customers always come first and we work very hard every day to ensure that every job is completed to our client’s satisfaction.
It starts from setting installation dates and delivery time windows and sticking to them. It continues on with providing certificates of insurance and researching property management building requirements. We plan ahead and ask questions to gather the information needed in order to make the installation itself as smooth as possible for all parties involved. Should we be running behind one day, our friendly staff contacts the customer immediately and gives them a revised delivery time frame for the day.
We pride ourselves in “talking the talk” and “walking the walk”. We arrive on time with the product, tools and equipment to get the job done right the first time. We literally deliver the product to the job site, but we also deliver the project to the customer as it was planned. Should there be any changes to the plan (error in plans, shorted or damaged product), we ensure the project gets done within the best of our ability.
We Follow Up
After the job is done, we communicate any installation related punch issues to the dealer or manufacturer and follow up with the customer to make sure everything is functioning the way it was intended. Should there be any issues with the installation, we are sure to get back to the job site within 24 hours to correct it.